سياسة الاستبدال والاسترجاع

Return and Exchange Policy Exchange Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by Razaz Al Sharq Store within the following seven days from the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed. 1- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the cost of shipping if he wishes to exchange the product. In international exchanges, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. 2- The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products that have a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. 3- If the provisions of the above exchange policy are met, the consumer has the right to exchange the product by delivering the product to one of SMSA Express branches, and the exchanged product will be sent within a maximum of 7 working days from the receipt of the product at Razaz Al Sharq store headquarters. Return Policy 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him by the store within the following seven days from the date of receiving the product, and he does not have this right after the seven days have passed. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or benefited from it. The store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process. In the case of international returns, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products that have a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet.